Frequently Asked Questions
What exactly is a "Home Maintenance Membership"?
Think of it as property management for your personal home. Instead of waiting for things to break, we visit your home four times a year to perform proactive inspections, safety checks, and mechanical tune-ups. Plus, you “bank” service hours every month to use for your specific home projects and repairs.
What is the "Home DNA" Onboarding visit?
Every new membership starts with a comprehensive inspection. We document your home’s specific needs (like filter sizes and shut-off locations), perform a whole-home hardware “reset” (tightening knobs and lubing hinges), and ensure your property meets the Three Feathers standard from Day 1.
How do the "Banked" service hours work?
Depending on your plan, you accrue a set amount of service time every month (e.g., 0.83 hours for the Plus Plan). These hours stack up in your Member Portal. When you have a project—like mounting a TV or fixing a faucet—simply request a visit through the portal, and we’ll use your “banked” time to cover the labor.
Is there a minimum for service requests?
Yes. To ensure we have enough time to properly handle your to-do list, all scheduled service requests are subject to a 2-hour minimum. We encourage members to “bundle” small tasks together to get the most value out of every visit!
Can I cancel my membership at any time?
We ask for an initial 3-month commitment to ensure we can properly baseline your home and complete your first seasonal maintenance pass. After the first 90 days, you can cancel or change your plan at any time through your Member Portal.
What happens if a repair takes longer than my banked hours?
No problem! If a project exceeds your banked balance, you’ll simply be billed for the additional time at your plan’s discounted Member Rate. We will always provide a quote and get your approval before starting any work that exceeds your balance.
Do you provide emergency 24/7 repairs?
Three Feathers is a proactive maintenance and scheduled project service. While we offer priority scheduling for our members, we do not provide “on-call” emergency restoration or 24/7 emergency repair services.